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Evidence Guide: FNSRTS307 - Maintain Automatic Teller Machine (ATM) services

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

FNSRTS307 - Maintain Automatic Teller Machine (ATM) services

What evidence can you provide to prove your understanding of each of the following citeria?

Restock and service ATM machines

  1. Restock and service ATMs in accordance with correct procedure and verify key information displayed at machine to ensure it is current and legible
  2. Handle action cards according to organisational policy and procedure
  3. Clean and check ATM machines to ensure they are functioning correctly, with any faults and malfunctions identified, and initiate corrective action to resolve faults in timely manner
Restock and service ATMs in accordance with correct procedure and verify key information displayed at machine to ensure it is current and legible

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Handle action cards according to organisational policy and procedure

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Clean and check ATM machines to ensure they are functioning correctly, with any faults and malfunctions identified, and initiate corrective action to resolve faults in timely manner

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Replenish and balance cash in ATM

  1. Check cash in ATM to ensure it complies with organisational policy and procedures for cash levels
  2. Count and enter cash on cash recording documentation, verify cash balance records in machines for accuracy and make available to authorised personnel
  3. Process or action deposits made through ATMs in accordance with organisational policy and procedures
  4. Action discrepancies between machine tape records and cash, or refer to authorised personnel in accordance with organisational policy and procedures
Check cash in ATM to ensure it complies with organisational policy and procedures for cash levels

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Count and enter cash on cash recording documentation, verify cash balance records in machines for accuracy and make available to authorised personnel

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Process or action deposits made through ATMs in accordance with organisational policy and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Action discrepancies between machine tape records and cash, or refer to authorised personnel in accordance with organisational policy and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain security of ATM cash

  1. Replenish ATM cartridges in secure area and maintain confidentiality of access to machine cash
  2. Time restocking and servicing of ATM to comply with security guidelines
  3. Record alteration of access to machine in correct format and notify authorised personnel
Replenish ATM cartridges in secure area and maintain confidentiality of access to machine cash

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Time restocking and servicing of ATM to comply with security guidelines

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Record alteration of access to machine in correct format and notify authorised personnel

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Restock and service ATM machines

1.1 Restock and service ATMs in accordance with correct procedure and verify key information displayed at machine to ensure it is current and legible

1.2 Handle action cards according to organisational policy and procedure

1.3 Clean and check ATM machines to ensure they are functioning correctly, with any faults and malfunctions identified, and initiate corrective action to resolve faults in timely manner

2. Replenish and balance cash in ATM

2.1 Check cash in ATM to ensure it complies with organisational policy and procedures for cash levels

2.2 Count and enter cash on cash recording documentation, verify cash balance records in machines for accuracy and make available to authorised personnel

2.3 Process or action deposits made through ATMs in accordance with organisational policy and procedures

2.4 Action discrepancies between machine tape records and cash, or refer to authorised personnel in accordance with organisational policy and procedures

3. Maintain security of ATM cash

3.1 Replenish ATM cartridges in secure area and maintain confidentiality of access to machine cash

3.2 Time restocking and servicing of ATM to comply with security guidelines

3.3 Record alteration of access to machine in correct format and notify authorised personnel

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Restock and service ATM machines

1.1 Restock and service ATMs in accordance with correct procedure and verify key information displayed at machine to ensure it is current and legible

1.2 Handle action cards according to organisational policy and procedure

1.3 Clean and check ATM machines to ensure they are functioning correctly, with any faults and malfunctions identified, and initiate corrective action to resolve faults in timely manner

2. Replenish and balance cash in ATM

2.1 Check cash in ATM to ensure it complies with organisational policy and procedures for cash levels

2.2 Count and enter cash on cash recording documentation, verify cash balance records in machines for accuracy and make available to authorised personnel

2.3 Process or action deposits made through ATMs in accordance with organisational policy and procedures

2.4 Action discrepancies between machine tape records and cash, or refer to authorised personnel in accordance with organisational policy and procedures

3. Maintain security of ATM cash

3.1 Replenish ATM cartridges in secure area and maintain confidentiality of access to machine cash

3.2 Time restocking and servicing of ATM to comply with security guidelines

3.3 Record alteration of access to machine in correct format and notify authorised personnel

Evidence of the ability to:

follow organisational security procedures for accessing and servicing the ATM

perform required maintenance activities efficiently and according to organisational procedures, including clearing retained cards and reject notes, replacing receipt rolls and cleaning

accurately check cash balances and records, and correctly implement the stock replenishment process.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

identify the key requirements of legislation and industry codes of practice relevant to ATM operations including:

National Credit Code

privacy legislation

credit legislation

describe the key features of policies and procedures in regard to ATM maintenance

describe the key steps and procedures for ATM maintenance:

restocking, replenishing and cleaning

fault diagnosis and checking

security checking

record checking and record keeping.